Shipping & Returns

Returns

All returns must be made within 30 days of your date of delivery. Urban Sky cannot pay for shipping on returned orders, nor will it be responsible for refunding the shipping costs associated with an order later returned to us. 

The Urban Sky accepts unconditional returns on the following items:
  • Product that arrived damaged (we must have suitable evidence of damage, including packaging).
  • Unopened media (must be in original, unopened packaging).
  • Unworn clothing and accessories (clothing and accessories must be fit for resale i.e. unused, unwashed).
  • Open, defective media can only be exchanged for the same title.
  • Open electronics such as headphones and watches are subject to a 15% restocking fee.
For exchanges and returns please contact us and include the following:
  • your name
  • order number
  • order date
  • name of the product you wish to return
  • Please email support@urbansky.com or visit us on Facebook

Shipping times vary.

The products come from around the world. So from the time you order to the time it clears your wait time is around 20-35 days. We wish we were a big company who can fulfill an order instantly but we are not.

If you purchase the seeds on this website since they do come from far away lands the wait time can be 45 days as we have put up a disclaimer on each of the seed products.

 

We find you the best quality deals so sometimes they cannot be from USA.

 

If you have any questions or concerns please email us at support@urbansky.com

Also if you have some merchandise we can sell feel free to reach out to us we always support local businesses and suppliers